Refund policy
At Nova Home Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
- The product must not be damaged due to misuse or improper handling.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was sent.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.
How to Start a Return
To request a return, please contact our customer support with:
- Your order number
- Your full name
- The reason for the return
- Photos (if the item is damaged or incorrect)
Please do not return any item before receiving return instructions from our support team.
Contact Us
Email:contact@smartnovahomedecor.com
If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are happy to assist you.